Despatch
Once your order has been packaged and sent from our warehouse, we will notify you via email. This email will contain a summary of your order and the relevant tracking number/s associated.
We aim to ship all orders within 1 to 14 days (unless otherwise stated). This is dependent on whether the ordered items are in stock within our warehouse or require an import shipment to be scheduled.
Occasionally, unforeseen delays can occur particularly with import shipments. We will always inform you immediately if there is any change to quoted lead time.
Split Deliveries
We are committed to ensuring that your order is received as quickly as possible. For this reason, we will occasionally send individual items within your order separately, when we feel that it may reach you faster. This also means that your order may be fulfilled in multiple deliveries.
If you would like your order to arrive in one single delivery (expect longer delivery times), please email our customer support team immediately after your order has been finalised and detail your request along with your order information.
All split delivery orders will receive an order summary email containing the tracking numbers for all individual items. Occasionally multiple carriers are used.
Drop Shipping
Occasionally, items may be drop shipped to your specified location direct from one of our suppliers. When possible, we will notify you if this occurs.
Delivery
Freight Providers & Costs
If our freight costs are substantially higher than originally quoted, we will make sure to contact you the next business day to discuss additional delivery charges that may be required.
Australia Wide
Our shipping providers throughout Australia include TNT, DHL, Australia Post and various freight companies for larger items. We can arrange delivery to most towns & cities in Australia no matter how small or large your order.
Rest of the World
We can export any of our products worldwide. Our international shipping provider for airfreight is TNT/Fedex.
We can also arrange sea freight to any destination.
The cost of shipping our products to a destination outside of Australia is dependent on the size (weight and dimensions) and the destination. Export freight will be quoted separately. Please request a quote if you are an overseas customer.
Customers are required to pay all custom duties or additional taxes incurred on import into their country.
Tracking Information
Tracking information for each order will be provided once the order has been dispatched.
If your order involves multiple freight providers, we will collate the tracking numbers from your order and email them to you as one order.
Receiving Large, Heavy and Dangerous Items
For items that are over 20kgs, delivery assistance can be organised to ensure that there is adequate help to unload items safely.
Please specify this in the delivery instructions or notes field when checking out. Any additional charges will be notified within 24 hours of placing your order.
EagleXP is not liable for additional shipping costs due to the inability to unload heavy or bulky items.
